Bricom Contact Suite
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey.
Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity.
Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Set up your call scenario in just a few hours
Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from us.
Customer & agent delight made easy
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries
with workforce automation and knowledge
from one unified platform.
Calculate ROI after using Bricom Contact Suite
It is not easy to estimate the rate of return on investment. Fortunately, we have a special tool. Check out Bricom’s ROI calculator to understand the advantages of full channel customer support.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with Bricom Contact Suite platform.
Bricom is Amazon Connect Service Delivery Partner architecting excellent customer experiences. With Bricom at your side, you can truly accelerate Contact Center with Bricom Contact Suite based on Amazon Connect.
Bricom can help to leverage the AWS stack including Amazon Lex, Contact Lens, Lambda and much more. We are experts at local data compliance and integrating AI and automation applications that promote cost-effectiveness and efficiency while improving the customer experience.
Better together: Bricom Contact Suite+Amazon Connect
Deliver delightful customer experiences with the support of the Amazon Connect. Respond to challenges and scale your business on Bricom Contact Suite with the help of the unified API, easy integrations using AWS marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade Bricom Contact Suite platform and Amazon Connect.
Launch a cloud-based
contact center in
Contact centers are key to creating the overall customer experience. In the modern age, they need the agility and scalability to move beyond on-premises and legacy solutions and shift to more nimble work-from-anywhere and omnichannel scenarios.
It’s now possible for businesses of any size to deliver exceptional customer experiences. How? With an easy-to-use contact center that deploys in minutes and offers the same automatic speech recognition technology that powers Amazon Alexa.
Together, Bricom built Bricom Contact Suite based on Amazon Connect to give you an easy-to-use, cloud-based omnichannel contact center that helps businesses of every size elevate customer experiences with fewer resources while empowering remote agents to be effective. It is available in AWS Marketplace to ease the business process.
With Bricom, you can launch quickly and cost-effectively, train new agents in minutes, and leverage artificial intelligence (AI) and machine learning (ML) to improve every customer interaction.
Choose a plan
Purchase number in
Calls attended via
Outbound calling and % of calls
Average call duration
% of inbound calls
Outbound Agent location
Take your conversations to the cloud today.
Experience an easy to deploy and configure contact center system.