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Products

Bricom Contact Suite

Delight your customers with effortless customer service

Engage in more meaningful conversations every day, across every channel, with every customer.

Start your trial Now!

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Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey.

Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.

Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.

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Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.

Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity.

Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

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Set up your call scenario in just a few hours

Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from us.

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Customer & agent delight made easy

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries

with workforce automation and knowledge

from one unified platform.

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Calculate ROI after using Bricom Contact Suite

It is not easy to estimate the rate of return on investment. Fortunately, we have a special tool. Check out Bricom’s ROI calculator to understand the advantages of full channel customer support.

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Better together: Bricom Contact Suite+Amazon Connect

Deliver delightful customer experiences with the support of the Amazon Connect. Respond to challenges and scale your business on Bricom Contact Suite with the help of the unified API, easy integrations using AWS marketplace apps, and customizable analytics. Meet the needs of an expanding customer base with the combined power of a flexible, secure, and enterprise grade Bricom Contact Suite platform and Amazon Connect.

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Skyrocket the speed of service

Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with Bricom Contact Suite platform.

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ROI Estimator

AWS Region

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Total calls/month

Choose a plan

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Purchase number in

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Calls attended via

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Outbound calling and % of calls

Average call duration

Numbers needed

% of inbound calls

Outbound Agent location

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Take your conversations to the cloud today. 

Experience an easy to deploy and configure contact center system.

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