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Amazon Connect

The Path To Better Customer

Experiences

Engage in more meaningful conversations every day, across every channel, with every customer.

Start your trial Now!

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Amazon Connect offers customers an easy-to-use, cloud-based omnichannel contact center that helps businesses of every size elevate customer experiences with fewer resources while empowering AI and remote agents to be effective.

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Bricom is a specialized Amazon Connect Service Delivery Partner architecting excellent customer experiences. With Bricom at your side, you can truly accelerate Contact Center with Amazon Connect.

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Bricom can help to leverage the AWS stack including Amazon Lex, Contact Lens, Lambda and much more. We are experts at local data compliance and integrating AI and automation applications that promote cost-effectiveness and efficiency while improving the customer experience.

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Launch a cloud-based

contact center in

minutes

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Contact centers are key to creating the overall customer experience. In the modern age, they need the agility and scalability to move beyond on-premises and legacy solutions and shift to more nimble work-from-anywhere and omnichannel scenarios.

It’s now possible for businesses of any size to deliver exceptional customer experiences. How? With an easy-to-use contact center that deploys in minutes and offers the same automatic speech recognition technology that powers Amazon Alexa.

Together, Bricom and Amazon Connect give you an easy-to-use, cloud-based omnichannel contact center that helps businesses of every size elevate customer experiences with fewer resources while empowering remote agents to be effective.

With Bricom and Amazon Connect, you can launch quickly and cost-effectively, train new agents in minutes, and leverage artificial intelligence (AI) and machine learning (ML) to improve every customer interaction.

Why Choose Amazon Connect

To Elevate Your Customer Experiences?

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Easy Remote

An omnichannel contact center to meet customer demand expectations. All an agent needs is an internet connection, a headset, and a laptop.

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Quick Setup

In 20 minutes, an agent can be trained

and ready

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Operate Efficiently

A simple, browser-based interface delivers all the information and functionality agents need.

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Communicate Clearly

Amazon Connect offers high-quality audio capabilities and natural interactive voice response (IVR)

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Leverage Technology

Built-in AWS artificial intelligence and machine learning to improve every customer interaction.

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