Bricom Partners with Seres to Pioneer Overseas Intelligent Customer Service
- Sep 10, 2025
- 2 min read
Recently, Bricom successfully won the bid for Seres Automotive's Global Intelligent Cloud Customer Service Center Project in overseas markets. Together, we will build an intelligent service ecosystem to deliver exceptional customer service experiences for Seres' international customers.
As a leading player in China's new energy vehicle (NEV) sector, Seres has been committed to technological innovation since its founding in 1986. Today, the company has grown into a technology-driven automotive group with over 18,000 employees, ranking among China's Top 500 Enterprises.
🔺Image source: Seres Group official website
As Seres expands its new energy vehicle business globally, providing efficient, intelligent, and localized service to overseas customers has become critical to enhancing brand competitiveness.
Leveraging deep expertise in customer experience innovation, intelligent customer service, and digital transformation, Bricom is helping Seres build a customer-centric overseas service system that elevates global customer satisfaction and drives the continued success of Chinese NEV brands in international markets.
The overseas smart customer service solution Bricom has tailored for Seres integrates multi-channel service resources and combines artificial intelligence with big data technologies to create a highly efficient, intelligent, and scalable service platform.
In the future, this platform will provide Seres' overseas customers with 24/7 multilingual intelligent service, enabling rapid response and effective issue resolution. Through deep data insights, the platform will help Seres continuously optimize service processes and support its global expansion journey.
This partnership marks a significant breakthrough for Bricom in the new energy vehicle sector and a key step forward in Seres' global strategic expansion. We look forward to working together to deliver superior customer experiences worldwide and usher in a new era of intelligent service.
Beijing Bridge Communication Co., Ltd (Bricom) is an AWS Partner Network (APN) Partner and a Zendesk Premier Partner. Bricom empowers enterprises in China and around the world to achieve digital transformation and continuous innovation, providing implementation capabilities for Amazon Connect and Zendesk, as well as lifecycle management services for Contact Center as a Service (CCaaS).
We offer one-stop integrated solutions for customer interaction data, effectively addressing data silo issues and facilitating the seamless deployment of AI applications for enterprises. By building a unified customer data platform, we realize omnichannel data aggregation and intelligent routing, empowering contact centers to deliver seamless service experiences and fully unlock the value of AI.
Wechat Official Account: Bricom普利康姆 |
Wechat Channel: Bricom普利康姆 |
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