Bricom Named Zendesk’s 2024 APAC New Partner of the Year
- Jan 15, 2025
- 4 min read
January 10, 2025 — Zendesk announced the winners of its 2024 Partner Awards, recognizing technology and marketing partners that demonstrated outstanding performance, innovation, and commitment throughout the year.
Among a strong field of partners, Bricom was honored with the APAC New Partner of the Year award. The recognition highlights Bricom’s rapid growth and strong impact within the Zendesk partner ecosystem since joining the program.
“We are delighted to recognize partners who have demonstrated exceptional commitment and innovation within the Zendesk ecosystem. Their contributions continue to strengthen our leadership in customer experience.”
— Carrie Francey, SVP Global Partner Sales
01. Driving Innovation, Shaping What’s Next
Since its founding in 2004, Bricom has been committed to helping enterprises accelerate digital transformation. Backed by extensive technical expertise, customer-centric solutions, and a strong partner ecosystem, Bricom helps organizations around the world modernize operations, enhance customer experiences, and unlock new opportunities for growth.
In October 2023, Bricom began its partnership with Zendesk and quickly advanced to become a Zendesk Premier Partner, the highest level in Zendesk’s partner program. This milestone reflects not only Bricom’s strong capabilities in customer service solutions, but also its rapid growth and expanding presence in the global market.
At the beginning of 2025, Bricom was recognized as Zendesk’s 2024 APAC New Partner of the Year, following a comprehensive evaluation across sales performance, innovation, and customer experience. Bricom stood out among its peers through its strong business results and continued commitment to delivering value for customers.
From its long-standing collaboration with Amazon Web Services (AWS) to its strategic partnership with Zendesk, Bricom has continued to strengthen its capabilities in technology integration and intelligent contact center solutions.
02. Customer-Centric Expertise, Built for the Future
With strong data and analytics capabilities, Bricom helps enterprises improve operational efficiency, elevate customer experiences, and accelerate their digital transformation journeys.
Bricom goes beyond being a technology provider. It serves as a strategic partner for enterprises looking to build and evolve modern, omnichannel customer service operations.
Comprehensive Capabilities
Bricom’s success is driven by a deep understanding of customer needs and a strong commitment to delivering measurable business value. Through its partnership with Zendesk, Bricom provides customers with a range of capabilities designed to create connected and scalable customer service environments.
Seamless Integration: By combining Zendesk’s ticketing and customer service capabilities with Amazon Connect’s global voice infrastructure, Bricom helps enterprises connect digital and voice channels while streamlining end-to-end service workflows.
Tailored Solutions: Beyond platform configuration and deployment, Bricom integrates Zendesk with customers’ existing business systems to support secure, stable, and efficient operations.
Scalable Ecosystem: Through the Zendesk Marketplace and open APIs, Bricom enables customers to connect relevant applications, extend platform capabilities, and integrate their existing technology stack as business requirements evolve.
Data-Driven Insights: As a QuickSight partner, Bricom helps customers gain deeper business visibility through real-time dashboards and integrations with external data sources, including Salesforce, enabling more informed and data-driven decision-making.
Professional Services
Together with Zendesk, Bricom provides end-to-end customer relationship management (CRM) services, covering Zendesk implementation, consulting, data migration, training, technical support, and more. These services help enterprises accelerate digital transformation while strengthening customer relationships, engagement, and retention.
Zendesk Consulting
Bricom’s certified consultants provide comprehensive assessments and expert guidance, developing tailored strategies based on industry best practices to help customers maximize their return on investment.
Zendesk Implementation
As an implementation partner, Bricom supports customers throughout the entire journey, from project planning and solution design to platform configuration and deployment, helping ensure a smooth and timely launch.
Zendesk Training
Bricom provides tailored online and in-person training programs to help teams make the most of the Zendesk platform and improve service efficiency.
Zendesk Support
Bricom delivers responsive and reliable Zendesk support services across Greater China, helping customers resolve issues efficiently and stay focused on their business priorities.
Zendesk Integration
Bricom integrates Zendesk with third-party applications, including Amazon Connect, to streamline workflows, improve customer experiences, and strengthen business agility.
Zendesk Data Migration
Bricom provides end-to-end data migration services designed to maintain data accuracy and integrity while addressing customers’ specific migration requirements.
Custom App Development
Bricom develops tailored applications based on individual business needs, continuously refining solutions to ensure they align with customer requirements and deliver the intended outcomes.
Through its collaboration with Zendesk, Bricom helps enterprises go beyond improving customer service to drive broader digital transformation. By turning data into actionable insights, Bricom enables organizations to operate more efficiently and build a stronger foundation for long-term growth.
“The dedication and innovation of our partners not only drive their own success, but also enhance the value we deliver to our shared customers. Together, we are creating exceptional experiences and shaping the future of customer service.”
— Tim Marsden, Senior Director of Technology Alliances
03. Looking Ahead: Growing Together in 2025
Being named APAC New Partner of the Year marks an important milestone in Bricom’s partnership with Zendesk and represents strong recognition of Bricom’s capabilities and achievements in customer service solutions.
Looking ahead, Bricom will continue working closely with Zendesk to advance innovation in intelligent contact centers and customer service. With a continued focus on technology, customer experience, and collaboration, Bricom is committed to turning new opportunities into tangible business value for customers.
As we move into 2025, Bricom looks forward to embracing new challenges and possibilities with an open and forward-looking mindset, while continuing to deliver high-quality solutions and experiences for customers.
Bricom sincerely thanks its partners, customers, and team members for their continued trust and support. Together, we look forward to exploring new possibilities, achieving greater milestones, and shaping the future of customer experience.
Beijing Bridge Communication Co., Ltd (Bricom) is an AWS Partner Network (APN) Partner and a Zendesk Premier Partner. Bricom empowers enterprises in China and around the world to achieve digital transformation and continuous innovation, providing implementation capabilities for Amazon Connect and Zendesk, as well as lifecycle management services for Contact Center as a Service (CCaaS).
We offer one-stop integrated solutions for customer interaction data, effectively addressing data silo issues and facilitating the seamless deployment of AI applications for enterprises. By building a unified customer data platform, we realize omnichannel data aggregation and intelligent routing, empowering contact centers to deliver seamless service experiences and fully unlock the value of AI.
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