Bricom Launches Two Professional Services on AWS Marketplace (China Region)
- Mar 17, 2025
- 4 min read
As organizations continue to accelerate their digital transformation, the demand for intelligent, high-performance technology services has never been greater.
To better support enterprise customers, Bricom has officially launched two Professional Services on AWS Marketplace (China Region):
Channel Customer Service System Planning & Implementation Services
Canva Design Tool Professional Technical Support Service
These services are designed to help organizations streamline customer service, improve design collaboration, and maximize the value of their cloud investments with expert consulting and technical support.
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About AWS Marketplace (China Region)
A Trusted Marketplace for Cloud Software and Professional Services
AWS Marketplace (China Region) is a digital marketplace that enables customers to discover, purchase, and deploy cloud software and professional services from trusted providers, helping organizations accelerate their cloud adoption and digital transformation.
Through the Professional Services offering for Independent Software Vendors (ISVs), customers can purchase both software and related services in a single transaction, with customized pricing, payment schedules, and contract terms. This simplifies procurement, shortens purchasing cycles, and consolidates all charges into a single AWS bill for easier financial management.
The two Professional Services now available from Bricom make it easier for enterprises to access expert consulting and technical support while improving operational efficiency across customer service, design collaboration, and business operations.
Customer service today extends far beyond traditional phone and email support. Building a modern omnichannel customer service platform has become a critical step toward delivering exceptional customer experiences.
Bricom has launched its Omnichannel Customer Service System Planning & Implementation Service on AWS Marketplace (China Region), delivering end-to-end consulting and implementation services that help enterprises build efficient, AI-powered, and scalable contact center operations.
From initial business process analysis and requirements discovery to solution architecture, implementation, system integration, and data migration, Bricom's consultants work closely with customers throughout every stage of the project.
Service Scope
The service includes, but is not limited to:
Customer service workflow analysis and optimization
Omnichannel engagement strategy and solution design
AI chatbot configuration
Knowledge base planning and implementation
Customer service analytics and reporting framework
Every solution is tailored to each customer's industry, business scale, and operational requirements to ensure a smooth deployment and long-term success.
Following implementation, Bricom also provides administrator training, user enablement, and ongoing operational support to help customer service teams quickly adopt the platform and maximize productivity.
Key Benefits
End-to-End Professional Delivery
From requirements analysis and solution design to deployment, training, and post-launch support, a dedicated project manager oversees every phase to ensure successful project delivery with clear milestones and transparent project management.
AI-Powered Customer Service
Leverage AI-enabled chatbots, intelligent routing, automated ticket classification, and smart knowledge management to improve service efficiency while enhancing customer experience.
Data-Driven Customer Service Operations
Build a comprehensive customer service analytics framework with dashboards covering agent performance, customer satisfaction, service quality, and operational KPIs—enabling data-driven decision-making.
To learn more about this Professional Service, visit its dedicated listing on AWS Marketplace (China Region).
As organizations produce more digital and visual content than ever before, design platforms have become essential business tools.
Canva is one of the world's leading online visual communication and design platforms, available on web, iOS, and Android, serving more than 200 million monthly active users across over 190 countries and regions.
Canva enables organizations to create presentations, marketing materials, social media assets, documents, videos, and much more through an intuitive, collaborative design experience.
However, many enterprises face challenges in maximizing platform performance, managing enterprise adoption, and helping employees fully utilize Canva's capabilities.
To address these needs, Bricom offers a comprehensive Canva Professional Technical Support Service, providing expert assistance for customers using Canva Teams, Canva Enterprise, and the Canva Connect API.
The service combines technical support, platform optimization, and customized training to help organizations improve collaboration and unlock greater value from Canva.
Key Benefits
Professional Technical Support
Receive fast and reliable assistance for technical issues encountered during daily platform usage, with flexible support options including remote assistance and online consulting.
Performance Optimization
Regular platform health assessments provide optimization recommendations covering resource utilization, access performance, storage management, and overall system efficiency to ensure optimal platform performance.
Customized Enterprise Training
Tailored training programs are designed for different business roles, covering:
Canva fundamentals
Advanced features
Design best practices
Team collaboration workflows
This helps employees quickly develop practical design skills and improve productivity.
To learn more about this Professional Service, visit its dedicated listing on AWS Marketplace (China Region).
Empowering Enterprise Success with Professional Services
With the launch of these two Professional Services on AWS Marketplace (China Region), Bricom further expands its ability to help organizations accelerate digital transformation through expert consulting, implementation, and technical support.
Whether you're looking to modernize your customer service operations or empower teams with enterprise-grade design capabilities, Bricom's experienced consultants are ready to help you achieve faster implementation, greater operational efficiency, and long-term business success.
Beijing Bridge Communication Co., Ltd (Bricom) is an AWS Partner Network (APN) Partner and a Zendesk Premier Partner. Bricom empowers enterprises in China and around the world to achieve digital transformation and continuous innovation, providing implementation capabilities for Amazon Connect and Zendesk, as well as lifecycle management services for Contact Center as a Service (CCaaS).
We offer one-stop integrated solutions for customer interaction data, effectively addressing data silo issues and facilitating the seamless deployment of AI applications for enterprises. By building a unified customer data platform, we realize omnichannel data aggregation and intelligent routing, empowering contact centers to deliver seamless service experiences and fully unlock the value of AI.
Wechat Official Account: Bricom普利康姆 |
Wechat Channel: Bricom普利康姆 |
