2025 AWS China Summit: Bricom Empowers Enterprise to Upgrade Experiences
- Jun 23, 2025
- 5 min read
Updated: Apr 21
The 2025 Amazon Web Services (AWS) China Summit was grandly held at the Shanghai World Expo Center, bringing together enterprise leaders and technology experts from across industries.
As a global strategic partner in intelligent experience, Bricom showcased five professional services now available on AWS Marketplace (global), helping organizations tackle fragmented multi-channel experiences and data silos with end-to-end intelligent experience solutions.
2025 AWS China Summit in Shanghai
Gathering Cutting-edge Insights to Drive Industry Innovation
As a global leader in cloud computing, AWS drives digital transformation across industries with advanced technologies, comprehensive services and wide-ranging applications.
The 2025 AWS China Summit is a landmark event in the cloud computing sector, featuring 3 keynote speeches, over 200 world-renowned speakers, more than 30 industry and technical breakout forums, as well as over 10 practical training camps and generative AI competitions.
Click to view more on-site photos
At the summit, attendees gained in-depth insights into emerging trends in cloud computing, artificial intelligence, and generative AI—while learning from real-world success stories and exploring new possibilities for digital innovation.
In a Borderless Digital World
It's time to rethink enterprise experience
Every interaction between businesses and customers can now happen anywhere in the world. From e-commerce customer support to collaboration across global teams, digital engagement has become the backbone of modern business.
Yet many organizations still struggle with key challenges:
Disconnected multi-channel systems leading to inconsistent experiences
Fragmented data silos limiting actionable insights
Rapidly evolving customer expectations outpacing traditional models
Click to view more
To address these pain points, Bricom has launched its “Three-Stage Intelligent Experience Transformation Strategy”: Foundation Building (WALK) → Capability Enhancement (RUN) → Innovation Leadership (FLY), helping enterprises confidently step into a new phase of intelligence and globalization.
Bricom's Five Professional Services
Delivering End-to-End Intelligent Experience
At the 2025 AWS China Summit, Bricom demonstrated five professional services listed on AWS Marketplace (Global Region), covering core scenarios such as contact centers, data platforms, design tools, and meeting management, providing enterprises with a complete digital experience loop.
Amazon Connect: Build an Omnichannel Intelligent Contact Center
Customer service is a critical touchpoint that directly shapes brand perception. Based on Amazon Connect, Bricom provides end-to-end cloud contact center migration services, including workload assessment, migration planning, and readiness evaluation.
By embedding expertise in CX, EX, and DX into the AWS ecosystem, Bricom helps enterprises deploy customizable, ready-to-use cloud contact centers.
Highlights:
Core value: Seamless and intelligent contact center experience
Use cases: Manufacturing, media, retail/e-commerce, financial services
This service enables rapid deployment of efficient communication channels while supporting tailored customization to enhance service quality, efficiency, and customer loyalty.
Amazon QuickSight: Data-Driven Decision Making Through Visualization
Data is a strategic asset—but without structure, its value remains untapped. Leveraging Amazon QuickSight, Bricom builds customized dashboards and visual analytics to help organizations:
Turn complex data into intuitive visual insights
Integrate and present cross-system data dynamically
Identify trends quickly to support business decisions
Highlights:
Core value: Empower decision-making with data
Use cases: Retail analytics, operations monitoring, market forecasting
With the right tools and expertise, businesses gain full visibility into trends—from sales performance to customer behavior—unlocking the true potential of data-driven growth.
Canva (可画): Unlocking Creative Collaboration at Scale
In today’s competitive landscape, compelling visual content is essential. Canva provides an all-in-one design platform with rich templates, powerful editing tools, and seamless collaboration.
Bricom offers comprehensive support for Canva Teams, Canva Enterprise, and Canva Connect API, including remote assistance, system optimization, and tailored training—helping organizations standardize and scale creative production.
Highlights:
Core value: Maximize design productivity and creativity
Use cases: Marketing, creative teams, education
From campaign assets to brand identity design, Bricom enables faster execution and stronger visual impact.
，赞2
🔼 Canva (可画) Introduction Video
Snowflake Data Platform: Building a Modern Enterprise Data Engine
A secure and scalable data platform is the backbone of digital transformation. With Snowflake, Bricom delivers end-to-end services from deployment to operations, enabling true data-driven transformation:
Consolidate fragmented data sources into a unified foundation
Optimize queries, monitor system health, and control costs
Establish governance frameworks with elastic compute-storage scaling
Click to view more
Highlights:
Core value: High-performance, secure data infrastructure
Use cases: Big data analytics, AI model training, cross-team collaboration
MeetMeet: Intelligent Meeting Resource Management Patform
Enterprises often face inefficiencies in meeting management—ranging from wasted resources to poor visibility across systems.
MeetMeet addresses these challenges with a unified solution designed for hybrid and multi-platform environments:
Centralized management across platforms like Zoom and Tencent Docs
Automated room booking, device scheduling, and conflict detection
Real-time analytics and visualization to improve utilization and reduce costs
Highlights:
Core value: Intelligent meeting resource orchestration
Use cases: Global enterprises, hybrid work, event management
With comprehensive management and analytics, organizations can optimize meeting efficiency and enhance collaboration.
Bricom: More Than a Service Provider
At Bricom, great experience goes beyond interface design or smooth workflows—it’s about deeply integrating technology, data, and people.
By embedding AI into business workflows and leveraging automation, Bricom reduces agent workload while making every customer interaction faster, smarter, and more human.
The WALK → RUN → FLY framework remains central:
WALK: Build a solid foundation for stable operations
RUN: Deploy omnichannel systems and unify data access
FLY: Leverage AI and data intelligence for continuous optimization and differentiation
This methodology has already been successfully applied across industries including finance, manufacturing, education, and retail.
The AWS China Summit 2025 provided an ideal platform for enterprises to explore Bricom’s capabilities. Through AWS Marketplace (global), organizations can now:
Rapidly deploy and activate solutions
Seamlessly integrate with AWS services
Build a complete capability loop across customer service, data, content, and meetings
Whether just starting the transformation journey or scaling enterprise-grade experience platforms, Bricom enables flexible growth and continuous innovation.
Closing Thoughts
“Reimagine Experience, Create Value” is more than a tagline—it’s a commitment Bricom delivers every day.
From traditional operations to intelligent collaboration, from fragmented data to actionable insights, and from local services to global scalability—Bricom empowers enterprises at every step.
At AWS China Summit 2025, Bricom once again demonstrated its technical strength and industry vision, reinforcing its role as a trusted partner in intelligent experience transformation.
📍
To explore Bricom’s services in more detail, visit the AWS Marketplace (global) and discover dedicated service pages for each solution.
Beijing Bridge Communication Co., Ltd (Bricom) is an AWS Partner Network (APN) Partner and a Zendesk Premier Partner. Bricom empowers enterprises in China and around the world to achieve digital transformation and continuous innovation, providing implementation capabilities for Amazon Connect and Zendesk, as well as lifecycle management services for Contact Center as a Service (CCaaS).
We offer one-stop integrated solutions for customer interaction data, effectively addressing data silo issues and facilitating the seamless deployment of AI applications for enterprises. By building a unified customer data platform, we realize omnichannel data aggregation and intelligent routing, empowering contact centers to deliver seamless service experiences and fully unlock the value of AI.
Wechat Official Account: Bricom普利康姆 |
Wechat Channel: Bricom普利康姆 |
