Challenges
iMile needs to serve local customers through regional hotline services while integrating its existing CRM and ERP systems for unified management of customer inquiries and data.
Results
iMile's CRM and ERP systems are being migrated and implemented to the AWS platform.
What We Did
The project mainly assists the customer in implementing and ensuring the following scopes:
Rapid deployment and go-live with self-service global phone numbers
pay-as-you-go, scale up and scale down at any time
Unified platform for global contact centers
Supports customized development and integration with external systems
Bricom Capabilities
Organized and engineered the integration of cloud architecture with contact center and third-party applications (Zendesk, third-party ERP) to facilitate iMile's successful implementation and deployment of the Amazon Connect solution.
Company Brief
iMile is a supplier that specializes in providing e-commerce logistics and courier services for the Middle East, China, and Latin America markets. This company is the first courier company to provide intelligent logistics and courier solutions to solve the Cash on Delivery (COD) problem for e-commerce enterprises. Their business scope covers a range of services from end-to-end delivery, tracked COD, real-time online tracking, international cargo transport, overseas warehousing, and 24-hour support through all channels.