International SOS

As part of AWS, Bricom Contact Suite (BCS) guarantees to support global customers by providing access to BCS from anywhere in the world through a secure, reliable, and highly scalable infrastructure.

Remote Agent Solution
With AWS, agents can access global call center desktops and work from any location. Not only breaking the limitations of working hours, work locations, and attendance methods. Easily cope with call spikes and emergencies while saving on physical agent costs. 

Embedded Analytics + Concurrent Alerts
Bricom Marquee data analysis and intelligence tool can import data and generate intuitive reports with a single click. It is embedded in the international SOS portal and website. The live alerting feature also ensures the stability of customer interactions and customers are served at the right time.

International SOS completed the migration of its customer service platform to AWS and built up its ability to reach global customers in a short period which has also brought them multiple benefits:

• Seamless handover of operations for global service availability, with excellent agent experience.

• Strengthens the call center's ability to respond to emergencies such as epidemics and natural disasters.

• Intelligent monitoring

• Secure operation in the cloud

• Manage multiple channels in the cloud

• Meet the global business model and scale easily

• Ensure security compliance

• Shift to remote work due to the pandemic

• Reduced costs consolidating into one cloud platform

• Used AWS services including;                       

  • AWS EC2

  • AWS EBS

  • AWS CloudWatch

  • AWS Security Group

  • AWS VPC

• Rapid deployment experience and migration of customer contact center platform based on AWS and Bricom Contact Suite services

• Full support from partners with strong service capabilities